Customer Care

ORDERING FROM US

Online orders are processed Monday through Friday, within 1–2 business days of order placement, unless indicated in the product description, for example, in the case of pre-orders. Orders placed between 1 p.m. ET Friday through 11:59 p.m. ET Sunday will be fulfilled the following Monday. On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.

PAYMENT OPTIONS

We accept American Express, Visa, MasterCard and PayPal. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.

PROMO CODES

  • Only one code may be used per order.
  • Certain items (including all sale items) are excluded from special offers.
  • Codes may not be applied after an order is processed.

ORDER ONLINE

Placing an order is easy. Simply follow these steps:

  • Add an item to your shopping bag by clicking "add item" on the item's product detail page.
  • When you have finished shopping, click the "Shopping bag" icon at the top right of the page.
  • You will be shown your basket for review.
  • Click "proceed to check out."
  • On the login page new customers should click the "create account."
  • Repeat customers should enter their email address in the "login" box and their password in the "password" box. Press "login".
  • Complete the next 3 steps by entering all required information.
  • On step 4, you will be presented with all your order information.
  • Click the "confirm" button to submit the order.
  • You will know that your order has gone through when you receive the "thank you" page with your order number.
  • If you have not received this page, please contact Customer Service at +44 (0)20 7499 3651.
  • Please be advised that once an order is confirmed, you cannot make changes to the order online.

ORDER BY PHONE

Call anytime Monday through Saturday, 10 a.m. to 6 p.m. (GMT) at +44 (0)20 7499 3651.

PRE-ORDER POLICY

When you pre-order a Gallery 28 item, this product is reserved especially for you. Your credit card will be charged at the time your order is placed. Gallery 28 will ship your order as soon as it arrives to our store. Please keep in mind that we are unable to guarantee delivery dates as they are estimated dates based on information provided to us by the manufacturer. If we are unable to fulfill your order, Gallery 28 will refund your credit card. Promo codes are not valid on pre-order items.

SHIPPING

WHERE WE SHIP

We ship to the following countries:

  • Andorra
  • Angola
  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Bahamas
  • Bahrain
  • Barbados
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bosnia and Herzegovina
  • Brazil
  • British Virgin Islands
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Canada
  • Cape Verde
  • Cayman Islands
  • Chad
  • Chile
  • China
  • Colombia
  • Cook Islands
  • Costa Rica
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Eritrea
  • Estonia
  • Ethiopia
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • Gabon Republic
  • Gambia
  • Germany
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guatemala
  • Guinea
  • Guinea Bissau
  • Guyana
  • Haiti
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jordan
  • Kazakhstan
  • Kenya 
  • Kiribati
  • Kyrgyzstan
  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mexico
  • Micronesia, Fed. States of
  • Monaco
  • Mongolia
  • Montserrat
  • Mozambique
  • Namibia
  • Nepal
  • Netherlands
  • Netherlands Antilles
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Norfolk Island
  • Norway
  • Oman
  • Palau
  • Panama
  • Papua New Guinea
  • Paraquay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico 
  • Qatar
  • Reunion
  • Romania
  • Rwanda
  • Saint-Barthélemy
  • Samoa
  • San Marino
  • Saudi Arabia
  • Senegal
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • South Africa
  • South Korea
  • Spain
  • Sri Lanka
  • St. Kitts and Nevis
  • St. Lucia
  • Suriname
  • Swaziland
  • Sweden
  • Switzerland
  • Taiwan
  • Tajikistan
  • Tanzania
  • Togo
  • Tonga
  • Trinidad and Tobago
  • Turkey
  • Turkmenistan
  • Turks & Caicos Is.
  • Tuvalu
  • Uganda
  • United Arab Emirates
  • United Kingdom
  • United States
  • Uruguay
  • US Virgin Islands
  • Vanuatu
  • Venezuela
  • Vietnam
  • Wallis & Futuna Is.
  • Yemen
  • Zambia

PLEASE NOTE

Cannot ship to APO/FPO or PO Box addresses.