FAQ

What are the delivery charges?

Delivery is priced to the weight of items using Royal Mail's charges.

UK delivery is calculated using 1st Class prices plus 95p for Recorded Signed For.

 International delivery is calculated using International Signed For with additional compensation and will usually cost £20.

I want quicker or same day delivery, what are my options?

Please contact the boutique directly for pricing on speedy delivery. 

How do I know if my order is on the way?

We send a separate email confirmation when your order has been shipped.

I have a problem with my order, what should I do?

Please email us at info@gallery28.com, with your order number in the subject line and we will attend to the matter as soon as we can.

 Can I return items?

Yes. You can return items within 10 working days from the receipt of delivery for a full refund.

Do I have to pay for the delivery charge to send it back?

Yes. You need to pay the return postage.

I want to exchange the item? Can I do this?

Please contact the boutique on +44 (0)20 7499 3651 or email info@gallery28.com to discuss exchanges.